Refund policy

Return & Refund Policy

Last Updated: 01/07/2026

Thank you for shopping with The Daily Edit. We want you to be completely satisfied with your purchase. Please read our policy below to understand your options for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging, with tags attached (if applicable)
  • Accompanied by proof of purchase (order number, receipt, or confirmation email)

Certain items are not eligible for return, including:

  • Gift cards
  • Final sale or clearance items
  • Perishable goods
  • Personalized or custom-made products
  • Items marked as non-returnable at the time of purchase

2. How to Start a Return

To initiate a return, please:

  1. Contact us at thedailyeditstore28@gmail.com.
  2. Wait for confirmation and return instructions from our team.
  3. Ship the item back to the address provided, using a trackable shipping method.

Please do not send items back without first contacting us, as this may delay processing.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
  • Original shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

We are happy to exchange items for a different size, colour, or style, subject to availability. To request an exchange, please follow the same process as a return and indicate the item you'd like instead.

5. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at thedailyeditstore28@gmail.com with:

  • Your order number
  • A description of the issue
  • Photos of the item (if applicable)

We will provide a full refund, replacement, or exchange at no additional cost to you.

6. Return Shipping Costs

  • Customer-initiated returns (e.g., change of mind): return shipping costs are the responsibility of the customer.
  • Store errors or defective items: The Daily Edit will cover the cost of return shipping.

7. Late or Missing Refunds

If you haven't received a refund after the timeframe above:

  1. Check your bank account again.
  2. Contact your credit card company — processing times can vary.
  3. Contact your bank, as posting can take additional time.
  4. If you've done this and still haven't received your refund, contact us at thedailyeditstore28@gmail.com

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

The Daily Edit Email: thedailyeditstore28@gmail.com Hours: 8am-8pm